At Leonak, we are committed to ensuring a smooth and seamless shopping experience. Below are the details of our order processing, shipping, and delivery policies, including worldwide shipping.
1. Order Confirmation
1.1. Order Confirmation Email
After placing an order, you will receive a confirmation email containing:
✔️ The items you ordered
✔️ Your shipping details (e.g., country, street number, company name, unit)
1.2. Review Your Information
✅ Check your order details carefully.
📧 If any corrections are needed, contact us promptly at [email protected].
❗ Didn’t receive a confirmation email within 24 hours?
- Check your spam/junk folder.
- If you still don’t see it, reach out to us.
2. Shipping Policy
2.1. Processing Times
📦 Orders are typically processed within 3-5 business days.
⚠ During peak periods (holidays or sales events), processing times may take longer.
2.2. Shipping Notification
Once your order is shipped, you will receive a Shipment Confirmation Email containing:
✔️ Your order number
✔️ Carrier details
✔️ Order status
✔️ Tracking number for your shipment
2.3. Shipping Methods & Costs
Domestic & International Shipping Rates
| Country | Shipping Method | Delivery Time | Shipping Cost |
|---|---|---|---|
| United States | Standard Shipping | 7-20 business days | $15.99 USD |
| Worldwide 🌍 | Standard Shipping | 10-25 business days | $20.99 USD |
🚨 Important Notes:
- Shipping times may vary due to customs inspections or peak seasons.
- In rare cases, orders may be delayed by up to 5 additional business days.
- Customers are responsible for any applicable customs duties or taxes.
3. Payment Method
We only accept PayPal for all purchases to ensure a secure and seamless shopping experience.
🔐 Why PayPal?
✔️ Safe & encrypted transactions
✔️ Faster checkout process
✔️ Buyer protection
4. Tracking Your Order
4.1. How to Track Your Order
📩 Use the tracking number provided in your Shipment Confirmation email to track your package.
📢 Tracking updates may take up to 24 hours to appear on the carrier’s website.
4.2. International Orders
📦 For international orders, once the package arrives in your country:
✔️ Your local postal service will handle the final delivery.
✔️ Use the same tracking number on your country’s postal service website.
4.3. Delivery Issues
❌ If tracking shows that your parcel could not be delivered:
1️⃣ Contact your local post office first.
2️⃣ If further assistance is needed, email us at [email protected].
🚨 Tracking is active for 60 days. After this period, we may not be able to assist with tracking inquiries.
5. Delivery Policy
5.1. Damaged Items
If your order arrives damaged, follow these steps:
📷 Take photos of the damaged items.
📧 Email us at [email protected] within 3 business days of delivery.
🚛 If possible, record the issue with the carrier upon delivery.
5.2. Change of Shipping Address
🚨 If your order is being shipped to an incorrect address:
📩 Contact us immediately at [email protected].
📌 Important Notes:
✔️ Orders will be shipped to the address provided at checkout.
✔️ If a package is returned due to an incorrect/incomplete address, it can be re-shipped at your expense.
✔️ Customers are responsible for return shipping fees, unless the return is due to a quality issue.
6. Force Majeure
In cases of force majeure (e.g., natural disasters, unexpected disruptions):
⚠️ Order processing and shipping may be delayed.
✔️ We will ship your order as soon as conditions permit.
7. Contact Us
For any shipping, delivery, or order inquiries, feel free to contact us:
📩 Email: [email protected]
🌍 Website: www.leonak.com
We appreciate your patience, understanding, and support. Your satisfaction is our top priority!