At Leonak, we are dedicated to ensuring your satisfaction with every purchase. If you’re not completely happy, we offer a 14-day return policy to make the process smooth and hassle-free.
Below are the updated details of our return, refund, and exchange policy, specifically tailored for PayPal refunds.
1. Return Policy
1.1. Eligibility for Returns
To qualify for a return, items must:
✔️ Be in their original condition, unused, and unworn.
✔️ Include all original tags and be returned in their original packaging.
✔️ Be accompanied by proof of purchase (receipt or order confirmation).
1.2. How to Initiate a Return
Step 1: Contact Us
📧 Email: [email protected] to request a return.
Step 2: Approval Process
✔️ Once your request is approved, you will receive detailed return instructions.
❌ Important: Items sent back without prior approval will not be accepted.
1.3. Return Shipping Costs
📦 Customers are responsible for return shipping fees unless:
✅ The return is due to a defect or an error caused by Leonak.
1.4. Non-Returnable Items
🚫 The following items cannot be returned:
- Sale items (Final sale products)
2. Refund Policy
2.1. Refund Process
🔄 Refunds will be issued to your PayPal account for eligible returns.
⏳ Processing time: Refunds are typically processed within 10 business days after we receive and inspect the returned item.
2.2. PayPal Refunds
✅ Faster refunds: PayPal refunds are usually completed quicker than other methods.
⏳ However, it may still take up to 10 business days for funds to reflect in your account.
2.3. Processing Times & Delays
⚠ Important: Refunds may take extra time to appear depending on:
- Your bank processing times
- Your payment provider’s policies
📌 Haven’t received your refund after 15 business days?
📧 Contact us at [email protected] for assistance.
3. Exchange Policy
3.1. How to Exchange an Item
🔁 Exchanges are managed in two simple steps:
Step 1: Return the Original Item
- Follow the return process outlined above.
Step 2: Place a New Order
- Submit a new order for the replacement item.
💡 This method ensures the fastest delivery of your new product.
4. Damages & Issues
4.1. Inspect Your Order Upon Delivery
Please inspect your order upon arrival. If you receive a:
🚨 Damaged item
🚨 Defective product
🚨 Incorrect order
📧 Contact us immediately at [email protected]
📷 Provide clear photos and a description of the issue for prompt resolution.
5. Contact Us
For any questions or assistance with returns, refunds, or exchanges, reach out to us:
📩 Email: [email protected]
🌍 Website: www.leonak.com
We are here to assist you and ensure a seamless shopping experience. Thank you for choosing Leonak!