At Leonak, we strive to provide a seamless and hassle-free shopping experience. However, we understand that unforeseen circumstances may require you to cancel an order.
Below are the details of our cancellation policy, designed specifically for PayPal refunds.
1. How to Cancel an Order
1.1. Requesting a Cancellation
To cancel an order, follow these steps:
π© Contact Us:
- Email our customer service team at [email protected]
- Call us immediately (if applicable)
π Provide Details:
- Include your order number
- Specify the reason for cancellation
β Eligibility for Cancellation:
- If your order has not yet been shipped, we will process the cancellation promptly.
- A refund will be issued to your PayPal account.
2. Cancellation After Shipment
π Once an order has been shipped, cancellations are no longer possible.
If you no longer wish to receive the product after shipment:
- Decline to accept the package upon delivery.
- Notify our customer service team at [email protected] so we can maintain proper records.
3. Refund Processing
3.1. PayPal Refunds
π³ Refunds for cancellations will be issued to your PayPal account.
β³ Processing Time:
- PayPal refunds are usually completed faster, but they may still take up to 10 business days to reflect in your account.
4. Order Cancellation by Leonak
Leonak reserves the right to cancel an order under the following conditions:
4.1. Suspected Fraudulent Activity
π¨ Orders flagged for potential fraud will be canceled for security reasons.
4.2. Incorrect Pricing or Product Information
β If an order is placed with incorrect pricing or product details, we may have to cancel the order.
4.3. Product Unavailability
π¦ If the item is out of stock, we will cancel the order.
4.4. Delivery Location Restrictions
π If we are unable to deliver to your location, your order will be canceled.
4.5. What Happens If Leonak Cancels Your Order?
β
You will be promptly notified.
β
For prepaid orders, a full refund will be issued to your PayPal account.
5. Price Adjustments & Post-Order Discounts
π« No Adjustments: We do not offer price adjustments or apply discounts after an order has been placed.
π‘ Have questions about pricing?
- Contact [email protected] before placing your order for any clarifications.
6. Contact Us
For any order cancellations or refund inquiries, please reach out to us:
π© Email: [email protected]
π Website: www.leonak.com
At Leonak, we are committed to exceptional service and ensuring your satisfaction with every purchase. Thank you for shopping with us!